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What would you do if you were working on some critically important financial data at your office and suddenly the screen went blank and your computer crashed? What if your computer was destroyed in a fire or stolen at the airport? The thought that you had lost all of your data would be awful. Because you have a secure backup system in place, all of the information can easily be restored. You do have a reliable backup system – correct?

In any of those disastrous scenarios, without a secure backup system you definitely have a major problem on your hands. Attempts to fully recover lost data can be extremely expensive or in the case of a missing computer, it’s very likely an impossible task. We strongly encourage you to be proactive and establish a backup plan immediately. Even if you already have a backup plan in place, you should re-evaluate the solution as technology is evolving rapidly.

Computer Troubleshooters recommends on-line backup as your best solution to ensure the security of your business data and also your personal information. On-line backup provides protection for your data in the event of a computer crash, theft or natural disaster while also delivering an elevated level of security.

Your local Computer Troubleshooters will be happy to meet with you for a Free Consultation to discuss an on-line backup system for your business or home. Make an appointment now!

Do You Have a Reliable and Tested Backup System in Place?

Imagine that you are working on some critical financial data at the office or perhaps sorting through family photographs on your computer at home. What would you do if the computer containing all of your business and/or personal information crashed and your entire “digital life” suddenly vanished? What would you do if your computer was lost in a fire, destroyed in a flood or stolen at the airport? Do these scenarios put you into an automatic panic thinking about your data? At least the information can be recovered because you have a reliable and tested backup solution in place. Right?

Backing up is something we all know we are supposed to do. Yet, sometimes we feel that we are simply too busy to spend the time researching various secure backup solutions or we feel that money should be budgeted in other areas. Many of us are still relying on old tapes, stacks of disks and USB flash drives as our backup plan. Even if you have an external hard drive backing up your computer, this system isn’t entirely foolproof. External hard drives can also crash or be stolen and all of your information will be gone. Once disaster strikes and all of your business or personal information have been wiped away, it’s too late to think about what you should have done. Trying to recover this information is impossible in most situations and extremely costly.

We strongly encourage you to be proactive and establish a backup plan immediately. Even if you already have a backup plan in place, you should reevaluate the solution as technology is evolving rapidly!

Backup Solutions Move Online

Backup Solutions Move Online As ominous as the disaster scenarios above may sound, the good news is that backup options have become significantly more reliable and widely used. Technology and increased internet speeds have switched backup processes to on-line data storage. Here are a few informative pointers on how on-line backup systems work:

  • The on-line backup provider will download their software to your computer.
  • The application simply runs in the background backing up your data to the provider’s secure storage servers. It’s a simple automated system that backs up everything on your computer. Not just select files – everything.
  • Most on-line backup providers encrypt stored data in a class known as “Bank Grade Security.” With this high-level of data encryption, there is no need to worry that your business or personal information can be seen by others.
  • A user friendly interface enables you to set-up a backup schedule and to download and restore files once the files are backed up.
  • Think of on-line backup as insurance for your data. If you lose any files, you retrieve the information via the on-line backup system. You pay a monthly fee to keep your data insured.
  • On-line backup keeps your file structure intact. You can search for backup information just as you would find the information filed on your computer. It’s efficient and user friendly.
  • On-line backups provide easy recovery if disaster happens to strike.

Why On-Line Backup is Your Best Solution

Why On-Line Backup is Your Best SolutionOn-line backup is the best solution for ensuring the security of your business data and also personal information. On-line backup provides protection for your data in the event of a computer crash, theft or natural disaster while also delivering an elevated level of security. Within the realm of on-line backup solutions, there are a number of vendors and solutions to consider. Contact your local Computer Troubleshooters to help you determine the best backup scenario for your business or home use. Be sure that your data is safe, secure and backed up.

Did You Know Utilizing Outsourced IT Support Can Benefit Your Business?

A business owner can contract for outsourced IT support services with a provider in the neighbourhood, across town or on the other side of the country. Some IT service providers even come to the client’s site. Computer Troubleshooters already offers this type of skilled IT service to many of our clients. Whatever the particulars of the chosen outsourced IT arrangement might be, the practice is increasingly popular because there are many advantages to this service. Here’s a list of the top four benefits you can take advantage of by outsourcing your IT support services:

  • Benefit 1: Control costs by eliminating full time staff to manage IT functions. By outsourcing IT support responsibilities, you pay only for the specific tasks you need accomplished. You can also control your initial capital outlay for IT infrastructure
  • Benefit 2: Expertise and efficiency is immediately available by outsourcing your IT functions. IT service providers have a wide range of technical expertise and are focused on delivering efficient strategies and outcomes to their clients. As a business owner, you won’t need to worry about a full-time employee being trained, skilled and experienced for each new IT project. Simply call your IT service provider and a skilled professional is available to help.
  • Benefit 3: Stay competitive even if you don’t have a big budget for IT expenses. Large companies may have in-house tech professionals and cutting-edge technology, but smaller businesses generally don’t have the financial resources to support these
  • Benefit 4: Focus on your business by not wasting time worrying about IT headaches. Business owners can save both time and money by working with a skilled IT service provider who is an expert in the field. By outsourcing IT responsibilities, you can streamline business practices and focus on your core responsibility – running your business.

We are based in Christchurch and aiming to be your Trusted IT Advisor.

Outsourcing Your IT Services

The term “IT outsourcing” is generally defined as the use of a third-party service provider to deliver IT- enabled business processes. Outsourced IT support services typically involve sub-contracting responsibility for some of the following processes:

  • application and software development;
  • data storage via cloud services; web development and hosting;
  • application support and management;
  • database development and management;
  • security;
  • telecommunications;
  • social media management;
  • technical support and help desk services.

Outsourced IT support enables both large corporations and small businesses to benefit from experienced IT guidance; remain up to date on technology; and have access to knowledgeable best practices. It’s simply not possible for a business owner to be an expert at everything. It’s a smart strategy to know when to hire an expert for certain functions that will enable you to keep your focus on moving your business forward.

We are based in Christchurch and aiming to be your Trusted IT Advisor.

Business Continuity Planning – Surviving a Disaster

If your technology stopped working, would your business stop functioning too?  Is your business totally reliant on the information stored on your computer systems or could you continue to deliver 95% of your products and services and catch up on the computer work later?  No matter which end of this scale your business is at, you will fare much better during a major technology outage if you plan in advance, before it happens.  This month we take some of the mystery out of Business Continuity Planning.

Business Continuity Planning (BCP) is the process of working out how your business will continue to function during a disaster.  These threats to your business could include:

  • Fire
  • Burst water pipes
  • Burglary
  • Flooding (severe rainfall)
  • Earthquake
  • Influenza outbreak
  • Hardware failure
  • Software Failure
  • Internet outage
  • Tornado/Hurricane/Cyclone
  • Severed phone cabling
  • Security breach
  • Damage by disgruntled employee
  • Employee error
  • … And many more!

BCP begins with identifying the possible risks and the impact they would have on your business.  What functions would be affected if your main administration PC crashed?  How long could you be without internet access?  It’s important to evaluate the probability of these incidents occurring and the severity of their impact.  This will help you to determine which incidents are the highest priorities to be addressed.

Next, you look at how these risks can be prevented, or the impact of them lessened.  This could include copying data to a different site or having a laptop that has the same business-critical software applications as your administration PC.

Finally, you plan the actions that would be needed to help you respond when this incident occurs.  Do you need to go to another site to get a copy of your data or bring the laptop in from home?  Do you need to temporarily relocate to another site that does have internet access?  Can you run a paper-based system until you can access your computers again?  Think about who will be responsible for doing what and what resources they will need.  This also needs to include any third-party suppliers of your business, like your local Computer Troubleshooter.

Your Business Continuity Plan should be examined, tested and maintained on a regular basis.  This is to ensure it still reflects the changing needs of your business and also to make sure that the key parties within your business understand their roles in the process.

Whilst it may seem a little daunting, some forethought and planning will save you a lot of time, stress and money when things do go wrong.  Talk to your local Computer Troubleshooters about the best way to keep your business running smoothly if you’re suddenly without your technology.