2014 Christmas Office Hours

Our office will be closing down for the Christmas break at 4:30pm on Friday the 19th of December, although we will not be able to book any workshop jobs in afterThursday the 16th of December.

If you have any computer repairs you would like completed within the workshop please make sure they are booked in before this date. Otherwise we cannot guarantee that your computer repair would be able to be completed before we close for the holiday season.

The office will be open again from 9am on Monday the 5th of January. During this time we will have an on call technician available to our managed HOST and BEST clients for emergency support during this time.

For any urgent enquiries during the office closing time, please don’t hesitate to contact us on (03) 928 2150.

Data Backup is More Important Than Ever

Do you think a data backup solution is simply too expensive for your business?

That viewpoint is similar to thinking that insurance for your home is too expensive. Insurance might have seemed expensive until your home is wiped out in a fire and you have lost everything. After the fire is snuffed out, how do you plan to recover? Some things can probably be replaced, but regardless of the expense, certain things are simply irreplaceable. It’s similar to protecting another key asset – your business data. Even in business, certain data, documents, photographs, accounting files and client information might be nearly impossible to replace. When it comes to business data, are you safeguarding your most important company asset with a reliable backup solution?

What Causes Data Loss?

Any device that stores information is vulnerable to data loss. The causes of data loss are due to a wide range of human errors, technology failures and unpredictable natural disasters. Frequently floods, fires, tornados, earthquakes and lightning strikes destroy both the device and the data. Natural disasters are often followed by power failures that can also wreak havoc on technology.

The theft of equipment and attacks by hackers are widespread problems.

Laptop and mobile devices are small, valuable and easily re-sold, making them the target of choice for thieves all over the world. Each year in the United States, over 600,000 laptops are stolen with over 65% never recovered. Hackers, viruses, software bugs and cyber-attacks grab the most media attention, but it’s actually human error and hardware failures that account for nearly 75% of all data loss occurrences.

Data Loss Can Cost Your Business More Than You Ever Imagined

If you don’t have a backup strategy in place because you considered it too expensive, let’s redefine the term “expensive.” As a business owner, try to imagine what it would cost or if your company could even operate without your business data including QuickBooks files, client records and order information. Consider the time and expense of attempting to recreate the lost data and notifying your customers that their personal data has been compromised? If those scenarios sound terrible, then review these truly sobering data loss statistics and consider the impact this could have on your business if you don’t have a tested backup solution:

  • 93% of companies that lost their data center for 10 days or more filed for bankruptcy within a year. (National Archives and Records Administration)
  • 94% of companies suffering from catastrophic data loss do not survive. 43% never reopen and 51% close within 2 years. (University of Texas)
  • 30% of all businesses that have a major fire go out of business within a year and 70% fail within 5 years. (Home Office Computing Magazine)
  • 70% of small companies (fewer than 100 employees) that experience major data loss go out of business within a year. (DTI/Price Waterhouse Coopers)
  • 96% of business workstations are not being backed up and are at serious risk. (Contingency Planning and Strategic Research Corporation)
  • 140,000 hard drives crash each week in the United States. (Mozy Online Backup)

Be Prepared with a Backup Solution

Unfortunately, we are at the mercy of this mixed bag of data loss disasters. The only plan is be proactive in safeguarding your business’ data with a tested backup solution. To take action with a backup solution, start by analyzing the needs of your business.

For example, do you need to back up your business’ entire operating system or just certain, essential data? Do you want the automatic data backup performed on a daily or weekly basis? Would a desktop backup device be an option for your business or home office? Which cloud storage or online solutions provide a secure remote backup solution that can complement your local backup strategy? Have you considered a personal cloud as a backup solution?

The backup market is huge and is continuing to grow. For business owners, that means there are lots of backup options with many solutions. Plus a reliable backup solution is not really that expensive when you consider the alternatives. We understand that sifting through options and technical details can be a daunting task. You should rely on your local Computer Troubleshooters to develop a customized backup solution or confirm that your current solution is exceeding your needs.

“An ounce of prevention is worth a pound of cure” is certainly true when it comes to a backup protection plan for your business”.

Is your current Technology supporting the goals of your Business?

As a business owner, how often do you use the phrase “time is money”?

It’s certainly an accurate description of how we live and work today, yet this phrase should actually be attributed to Benjamin Franklin’s 1748 essay titled “Advice to a Young Tradesman.” Centuries have passed and this maxim is still true, although the young tradesman is now a small business owner empowered by the efficiencies of technology.

Does Your Technology Support the “Time is Money” Viewpoint?

 Advances in technology have enabled small and local businesses to participate in the global marketplace by maximizing productivity; delivering enhanced communication capabilities; providing affordable e-marketing; and offering efficient customer service. It’s becoming increasingly common for small businesses to have user-friendly websites; online catalogs; call centers; customer relationship management tools (CRM); and streamlined inventory management systems. Technology is now primed to wring every ounce of efficiency and productivity out of a business to keep it one step ahead of the competition.

Do You Have an IT Strategy That Delivers Efficiency and Accountability?

 When it comes to efficiency, how does your business really operate on a day-to-day basis? Do you have employees manually performing the same tasks over and over again? Are you still using accounting procedures that aren’t entirely efficient? Is someone still manually sending “welcome” e-mails to new clients? Can your staff access a shared calendar and project files? If you answered with a “not exactly” response to any of the above questions, then it’s time for your business to catch-up with technology by implementing some of these new IT strategies:

  • Remote access is one of the greatest enhancements to increased productivity and efficiency. No more briefcases filled with papers or going into the office on the weekend. Employees have the flexibility to access information from home, on the go or on business travel. Working with clients and co-workers has never been easier with information stored on the cloud and available via remote access.
  • Flexibility access is another cornerstone of efficiency. Free up your financial resources and stay flexible by accessing technology solutions via the cloud. You no longer have to buy expensive software licenses, because you can simply pay for these technology solutions on an “as needed” basis through hosted solutions.
  • Automate repetitive tasks through technology solutions that will save time and keep critical business information up to date. A few clicks can locate information in a database that can also connect you to clients; enable you to check on the status of current projects; review inventory counts; and check schedules. By improving some core tasks with enhanced efficiency, your business can save time and resources while becoming more competitive in the marketplace.
  • Streamline your accounting and billing system today and forget about spending time with spreadsheets, deciphering handwritten documents and using a calculator. Wouldn’t you prefer to handle payroll, expense tracking, financial

Let Us Help You Focus on Your Business So You Can Stay Ahead of the Competition

 One of the many benefits of increasing your business’ efficiency and productivity is that you will regain control of lost time. By recapturing this lost time, you will be able to focus on the actual goals of your business, not just day-to-day survival. As a business owner, if you were able to remove the frustrations of accounting inaccuracies, scheduling issues and inventory problems, what would you focus on? You would have the opportunity to develop new products and services. You could devote more time to effectively marketing your business to a wider audience. Don’t let your business get bogged down with today’s paperwork when you could be planning for the future.

Computer Troubleshooters can recommend and implement technology solutions that will streamline your business practices, so give your local Computer Troubleshooters a call today. We want to help your business become more efficient, productive, and most importantly, more successful!

Is Your IT Professional Also a Trusted Business Advisor?

As a business owner, one of the best moves you can make is to outsource your IT services to a professional provider. When it comes to outsourcing your IT service needs, there are a wide range of service options that involve varying levels of management responsibilities and costs. An IT professional can provide service for a single specific task such as help desk support or managing network security. At the other end of the service spectrum, an IT professional can assume management responsibilities for a client’s entire IT infrastructure. The advantages of outsourced services are improved operational efficiencies, cost savings and predictable service for a nearly-fixed monthly fee.

Increase Efficiency and Effectiveness with Mobility

An increasing number of businesses have switched to the outsourced IT service model. If you are already working with a contracted IT professional, then you have given your business the advantage of a head-start on the competition. The next big question is whether your business is actually making the best use of your contracted IT professional? It is likely that your IT professional is responsible for repairs, fixes and upgrades for your business’ computers and network problems. Computer repairs might be a key part of the contracted job, but there are probably some value-added IT skills that your business might not be fully

Do You Need a Trusted Business Advisor or a Computer Repair Service?

  • Trusted advisor is an important role that an IT professional can fill by understanding the business owner’s goals and long range plans for the business. By understanding the “big picture,” an IT professional can share expert technical information while understanding various solutions, costs and the latest technology trends. Functioning as a trusted advisor, an IT professional can make experienced recommendations that are in the best interests of the business’ long term goals as opposed to implementing quick fix, computer repairs.
  • Decisions about new technologies might not be in the comfort zone of most business owners. How can a business owner be fully versed in technology and able to identify the difference between the latest hype and a proven strategy? Which technology is going to provide the best return on investment? Is it the best strategy to implement a new technology now or wait until next year? Is your business currently compliant with network security requirements? Is your data safe? If your business needs to update its operating system, is now the time to purchase new computers? If your IT professional is acting as a trusted advisor, these larger issues can be explored together with the shared goal being the long term sustainability and success of your business.
  • Technology coach is another important element of the trusted advisor’s role. As a member of the client’s “inner circle,” the IT professional needs to bring a variety of skills to the table including the ability to carefully explain technology solutions. The ability to really listen to the business owner is also critical. One size does not fit all – especially when it comes to technology decisions. A knowledgeable IT professional must be able to not only recommend the best technology solutions, but also make the best recommendations for a business’s particular needs in the context of their industry, finances and long range goals. A proactive IT professional will be constantly evaluating new technology products, solutions and reliable vendors that will best serve the needs of the client’s business.

Thinking Beyond Computer Repair Services

As a business owner, you know that we all need to think “outside the box” more often. Computer Troubleshooters encourages you think outside of the “computer repair” box and see that your IT professional is a valuable asset that you might be able to utilize to even greater advantage. Computer Troubleshooters values your business and we want to be your trusted advisor when it comes to technology solutions! Give your local Computer Troubleshooters office a call today. We are ready to listen.

Be Sure You Are Protected Against Computer Viruses

By the late 1980’s, computers were becoming increasingly popular and almost immediately computer viruses arrived on the scene like a plague of destructive locusts. No one is celebrating the fact that computer viruses have now been around for over 28 years. Especially considering that over this time there have been a number of viruses that have wreaked havoc worldwide. The key to combating the ongoing threat of malicious computer viruses is a combination of vigilance and protection. Since computer viruses aren’t going away anytime soon, Computer Troubleshooters wants to help you stay safe by providing information about how these viruses spread and how to protect your computer.

What is a Computer Virus?

The defining characteristic of a virus is that it’s a self-replicating program that has become installed on a computer without the user’s knowledge or consent. It’s a secret program that is typically hidden within the code of another known program. Once that program is activated, the virus begins infecting the computer by inserting its own replicating code within files. The bad news is that viruses spread quickly. The symptoms of a virus can range from a completely non-responsive computer to spontaneous crashing and corrupted data. A virus can also delete everything on the hard drive, use the email program to spread itself to other computers and display annoying messages on the screen.

How Does a Computer Become Infected with a Virus?

Computer viruses spread across the Internet through online downloads of infected audio and video files. Frequently, viruses are contained within illicit software that is downloaded from the Internet. Viruses also come disguised within e-mail attachments, via instant messaging messages, and are contained within images and digital greeting cards. This is why computer users should never open an email attachment unless it comes from a known source. Even then, be on guard. Recently, Computer Troubleshooters warned our clients to be aware of CryptoLocker, a virus that hijacks computers with a demand for $300 in ransom. This virus was delivered via e-mails that appeared to be from a reputable companies, versions include organizations such as UPS, FedEx, Australian Banks, the Australian Tax Office, & the Australian Federal Police. Even if you get a message that seems legitimate, proceed with caution.

What is the Cost of Computer Viruses?

Worldwide computer viruses cost billions of dollars’ worth of economic damage each year due to systems failure; wasted computer resources; identity theft; lost, stolen and corrupted data; increased labor and maintenance costs; in addition to untold amounts of anxiety, frustration and lost hours trying to remediate the damage. Internet usage continues to grow at a rapid rate, so a virus can start spreading globally within minutes. Plus with the advent of Smartphones, viruses now have more portals and can travel even further and faster.

What’s Your Protection Plan for Computer Viruses?

At home and at the office, continue to be vigilant about Internet downloads. Remember to be cautious about opening unknown e-mail attachments and always “Stop. Think. Connect.” Stay alert and be proactive by educating your employees and family members about appropriate security precautions. Additionally, keep your computer current with the latest updates and antivirus tools. Even with those safeguards, don’t be lulled into a false sense of security that you are totally protected because there is no existing software that is able to catch every new viruses that pops us.

Computer Troubleshooters Can Help with Anti-Virus Protection

If you believe that your computer is infected with a virus, contact Computer Troubleshooters for assistance. Additionally, we strongly recommend an annual anti-virus protection assessment for your business and home computers. Computer Troubleshooters is happy to offer security recommendations and help you develop an anti-virus protection plan.