The facts according to the Boston Computing Network’s Data Loss Statistics, are that 60% of companies that lose their data, will shut down within 6 months of the disaster. This is something that every business wants to avoid.
The following article provides a high-level understanding of how, as a business owner the question for you is one of Business Continuity of which Backup is a key component.
What is Business Continuity?
Business continuity involves a mindset of being proactive and putting plans, processes and systems in place, so that when the unexpected occurs you can return to normal operations with minimal delay thereby reducing the level of disruption and cost to your business.
The aim is to ensure that all essential functions can be up and running or be returned to operational status quickly during various unexpected events such as a natural disaster (Flood, Fire), cyberattacks, theft, or major IT system failure.
What is involved?
The key aspect is to develop a plan that then is well communicated and understood by your staff so they know what to do when the disaster occurs. Like all plans, if it is not communicated and shared then it’s not worth the paper that it is written on.
The process of writing the plan involves identifying the key risks, identifying the ways you can prevent those risks occurring for instance:
Then the last element of the plan is documenting the steps in responding and recovery if an incident occurs that does bring down your systems.
Businesses today are more reliant than ever on IT, one of the biggest threats these days being a cybersecurity breach. A fair portion of the plan will need to focus on recovery from an IT disaster.
The plan will need to be reviewed regularly as a business grows and circumstances change and the recovery processes should be thoroughly tested to ensure it will work.
What are your backup options?
There are many options available to businesses these days for backup. With today’s modern technologies and cloud storage services, a hybrid combination of traditional on-site backup plus off-site backup to the cloud, has become the popular choice amongst businesses wanting to ensure high levels of continuity.
The key questions in making a choice is determining the level of risk and the importance of the system and the data that is being backed up. Answering these questions will impact on the choice that you make. You can see I have not mentioned cost or price. One might ask Why? Well because you need to remember this is about having a solution that will minimise the cost of failure which will far outweigh the cost of the solution you choose.
If you are not certain about this statement ask somebody who has experienced the loss of data due to a failed system backup.
What are the traditional onsite backup options?
Onsite with machines all backing up either to tape or disc and then being stored onsite. Usually scheduled to occur daily, every couple of days, or weekly. The greatest weakness is that if something happens to the premises the backups can become corrupted and lost and an external service provider such as Kroll Ontrack may need to be used to try and recover the data.
To overcome the above weakness some business’s will transport the discs/ tapes to an offsite location where they are stored.
What is happening today?
The cost of online storage has reduced with the introduction of data centre services and the continued adoption of cloud storage services. Today most businesses will have a recovery strategy based around using cloud storage, with onsite backup devices that then replicate to a data centre.
The drivers behind this are many but one can put it down to speed of recovery, ability to quickly monitor and ensure backup has occurred, hence no unpleasant surprises if a data loss breach or cyberattack occurs.
The first step is to make sure you have a plan and an understanding of your options. This is where you should have a chat with your local computer troubleshooter to understand how they can help you to minimise the disruption to your business from a data loss/breach. Contact us now for free consultation.
Every day, every month there is a new threat to being able to conduct business effectively and efficiently. How do you protect a business from the threat of disruption whether it is a scam, virus, ransomware or simple network or internet failure?
Dr Hossein Sarrafzadeh, director of the Centre of Computational Intelligence for Cyber Security at Unitec Auckland said ransomware affected tens of thousands of people and is estimated to have profited the criminals to the tune of US$1 billion in 2016.
The majority of cyber-attacks in New Zealand still go unreported, though figures released by New Zealand’s National Cyber Security Centre (NCSC) this year showed that attacks have more than doubled since 2011.
Scams continue to become more sophisticated using modern technology to make fake emails, invoices, and websites appearing legitimate to even the most astute business person. These scams have devastating effects on businesses by eroding the investment they have made in their reputation, increasing operational costs and in certain cases crippling the business from operating.
This article looks at how a business can avoid becoming a victim of a scam by ensuring they have the right support and systems in place to minimise the risk of disruption.
Why does size matter?
Larger organisations have the resources, time and budgets to invest in ensuring they are not subject to an attack. As the headlines indicate even with this effort they are not always successful in defending themselves. The reality is that as smaller organisations are hampered by the amount of money and resources they can spend on IT, means that these organisations are an easier target for the cyber criminals. The cyber-criminal finds it easier to get in and often it takes longer to detect meaning more havoc created.
Smaller organisations are often a means to access and breach larger organisations. Why? Because the smaller organisation is often the weakest link (security wise) in a supply chain relationship thereby providing an entry point to the larger business partner.
What are the key elements to protect Business Continuity?
One must ask if the IT environment something that can just be left alone or does it need to be looked after? The answer is obvious it needs to be managed and looked after, it needs somebody who is accountable and responsible for ensuring that the risk is minimised.
For smaller organisations this leads to either employing a resource or developing a relationship with an IT Service provider who is accountable. It makes sense to develop a relationship where the provider is on the front foot and is monitoring all key elements and maintaining an organisations systems in advance of something going wrong. This is commonsense as it is about protecting against a major disruption to a business.
The key components that need to be looked at are:
The key element for a business owner is to understand how this approach shifts the nature of the relationship with your IT provider from being reactive to proactive. It means the IT provider is preventing breakdowns instead of reacting to a break down. This means a monthly fee for the maintenance rather than a call out figure. It means the provider is monitoring and using tools to remotely manage and perform maintenance activities.
What does this cost?
The key thing to remember this is an investment in ensuring a business is not disrupted. Some providers will charge per device; others will charge a monthly figure based on complexity of what they are managing; others will charge based on per user.
As a business owner understand what is included and what is not and what service agreement does the provider use. For instance, at Computer Troubleshooters we provide a 100% guarantee. Contact us now for more information.
Change is hard to accept for anybody and in the case of IT management it is hard for people to see the monthly outlay as an investment in their future. But this is exactly what it is. It is a strategic investment that allows a business to minimize the risk of disruption and ensure it can continue to grow and develop.
Sources of information for this article:
For every business owner, no matter what size of business you are managing knows that a key to success is ensuring that your business is increasing staff productivity. Why? Because the more productive you are means that you are increasing the output of the business at a lower cost per unit of output which means an increase in profits. In simple terms getting more done with less.
What is the role of technology?
The answer to that is quite simple as technology permeates our daily working lives. Think about what life was like with no mobile phones, no email, no internet, no electronic calendars, no collaboration tools and technologies like Skype. Technology today is so cost effective that all businesses can now afford to use these technologies to increase productivity.
Increasing Business productivity is the absolute focus of Microsoft Office 365. It is about ensuring that staff have access to: email 24/7 on any device that they use, remote access to data through the cloud and being able to work on that data via software such as Excel and Word etc.
One of the keys for every small to medium business is to ensure that technology is being managed and implemented across the business in a smooth and seamless manner so that their people are working at optimal levels to maximize the businesses productivity resulting in the best possible results.
How does technology impact on business productivity?
Overcoming the challenges of executing on a business strategy daily is where technology has the biggest impact for businesses. Using technology to create automation of tasks allows employees to communicate faster and effectively, give employees an ability to focus on the priorities that will deliver the results that the business is looking for.
When assessing business productivity tools such as MS Office 365, it is imperative that the business understands how it will help?
The team at Computer Troubleshooters can help you across all stages of your implementation, from assisting you to identify the plan you need, implementing the package including the setup and migration of your email to Microsoft Office 365, to the ongoing management of your solution under a monthly subscription plan. Contact your local Computer Troubleshooters to get started.
What are the key benefits for Business Owners?
Some things to think about are:
By implementing Office 365 will productivity increase?
Productivity does not increase simply by implementing Office 365 it is important that you educate your staff in how to use the technology effectively and to have identified a range of business processes and activities that can benefit from the technology and make certain you get the buy in of your staff to those changes. The lesson to remember is to have a plan of action for the change you are introducing to your business.
Cyber security breaches are in the news every single day of the week. Yet every day I hear another story about a small business that has had a cyber security breach. When talking to the owners, the anger, frustration and disbelief is evident to see. The shock is expressed in the following words; this is costing me so much, it’s the inconvenience, it’s the damage to my reputation and worst of all I am losing customers and I know they will not come back.
All businesses no matter what size are subject to privacy laws. Currently our NZ Privacy Act which went into effect in 1993 contains breach-related penalties from $2,000 to $10,000. New Zealand’s privacy commissioner is now recommending new civil penalties against companies of up to NZ $1,000,000 for a “serious” data breach to keep NZ up with sterner penalties adopted by Australia and the European Union. Ultimately there is significant accountability on businesses to keep customers’ private information secure or face potentially large fines as well as bad publicity and damage to their reputation.
This may be obvious but every cyber- criminal is looking for a soft target, in effect every small to medium business has more information (data) to target than an individual consumer and, because of resource restrictions and lack of knowledge they have a less secure environment than a larger organisation. This is not only in terms of software but also in having security policies that are effectively implemented. For example; user training, passwords, network access, usage of personal devices and external storage devices such as USB sticks.
Too often small business owners are not proactive because they do not believe they have anything worth stealing. This is not the case as every small to medium business holds customer credit card information, customer personal details such as bank details and emails. Every bit of information is useful to a cyber-criminal who can make money, for instance, by selling an email address.
The short answer to this question is YES. In the 12 months to June 2016 the NZ National Cyber Security Centre reported a 78% increase in cyber security incidents over the previous year. Our Australian neighbours (Australian Cyber Security Centre Threat Report 2015) identified that the number of cyber criminals with capability will increase, that the sophistication of the current cyber adversaries will increase making detection and response more difficult, ransomware will continue to be prominent and there will be an increase in electronic graffiti such as web defacements and social media hijacking. All this is occurring because every day no matter what size business you are there is a greater reliance on technology to run and conduct a business. The cyber-criminal is aware of this.
The four key elements in thinking about preventing cyber security breaches are to know your environment, to secure your environment, effectively control your environment and proactively monitor your environment.
The best approach is to make sure that the challenge of cyber security is at the forefront of the business owner’s mind and that of employees.
Do you have young children who risk being exposed to pornographic or inappropriate websites?
Do you feel you should control the type of applications your children use and the amount of time they spend on the internet on websites such as social media?
Are you worried your children are using gaming, gambling, or in-app purchasing applications?
If you answered “yes” to any of these questions you are part of a growing movement of concerned family’s’ who are struggling to control their childrens’ exposure to the internet.
Why is access to internet content so hard to control?
There are 3 main reasons why internet consumption by children is hard to control:
With anywhere anytime internet access from multiple devices, is it still possible to regulate internet access to our children?
Thankfully development of cloud technologies has enabled user management to be lifted above the physical network layer and enables user profile management to be delivered across multiple access networks and devices. Effectively the cloud allows an additional layer of control above the traditional approach to user management and content control.
Here is what a cloud based portal can enable:
Given all this is possible, how it is achievable?
As a business who has been help protect Australian and New Zealand families for over 20 years we have watched the evolution of different internet security software and hardware struggle to keep up with these changes. In our view, if families wish to take control of how internet is consumed they must consider using a cloud based portal to provide comprehensive protection.
To the best of our knowledge the most comprehensive and accessible product for family internet management is called Family Zone. Family Zone is a new generation cloud based product that allows for all these changes in technology from anywhere access from multiple devices.