Get your entry to win a $550 laptop

QR Code for Computer Troubleshooters - Christchurch West) Facebook PageComputer Troubleshooters – Christchurch West is coming to our one year anniversary with the new management under Christchurch Technology Limited on 31 July 2018. So we would like to give away an Ex-lease Dell Latitude E7440 laptop (See below for the specs) to thank everyone for your wonderful support for the past year. This prize will be drawn on our anniversary date.

And it is simple to get your entry: Like our Facebook Page and share the post of this wonderful give away on your Facebook Timeline.

** Terms & Conditions Applied

Laptop Specifications for the Prize

Ex-Lease Dell Latitude E7440
Ex-Lease Dell Latitude E7440 Laptop Computer, i5 4th Gen Processor, 14″ Screen, 8GB RAM, 500GB, WiFi, Webcam, Windows 8 Pro COA (with Windows 10 Pro loaded)

Recovering Data Files

Recovering Data

Virtually every day, Computer Troubleshooter’s engineers receive an inquiry from small business clients and residential customers asking for assistance with recovering data files. By the time they call, panic has set in as they fear that they have lost their valuable information. The client is often willing to do anything to recover the file and the valuable information contained in the file.

In today’s environment clients are constantly storing data in digital format using a variety of devices. The risk of human error is ever increasing, and it is a known fact that over a quarter of data recovery requests are a result of human error.

Customers are often relieved when they hear that accidentally deleted files have the greatest chance of being successfully recovered. It is still a complicated process and often involves using data recovery software to achieve the recovery. Data recovery software is required to examine the computer’s storage to find the remnants of the deleted data files and then extract them back into a recognizable form.

Computer Troubleshooters recommend that if the information is valuable then you should have a data backup solution in place. This applies to residential clients as much as business clients. Key elements of this solution today are to include a cloud storage element enabling you to recover files quickly and efficiently. Computer Troubleshooters also recommend that the solution needs to include regular maintenance checks confirming that your data has indeed been backed up. Look at our affordable monthly subscription plans.

What to do if you accidentally delete a file?

Don’t Panic – we recommend that you keep the computer turned on, and all applications open while you investigate the simple solutions below:

  • Deleted Items– if in the email, check the deleted items folder (it is generally near your inbox) this holds all deleted emails until you close your email application. If you can see your deleted file in the deleted items folder just click & drag across back into your inbox. File restored.
  • Recycle Bin– if the file deleted was a document or image file, check the recycle bin, which has an icon that is generally found on your desktop, click on the icon, it will show you deleted files that are awaiting permanent deletion (generally these are deleted when the computer powers off), just click and drag back to your desktop.
  • AutoSave–applications such as word and excel have an Autosave function that can sometimes save an automated version copy. Within the application click on the top left Office button which will show a menu that includes an item such as Word Options & Save Options, this will generally show the autosave settings and the file location of the autosave directory. You can then go to the indicated location and recover the deleted file (this may vary depending on which version of Office is installed).
  • File Search– Use the Microsoft Search function located in the Start Button (on the bottom left) to try to find your file as you may have saved into the wrong directory or you may find an older version.

If you tried these simple solutions with no luck, then it may be time to get serious,

  • Restore Backup Files– if you have a backup in place you should be able to restore the file back on to your main computer hard drive. Of course, it will only be a version available from the last time you backed up. It will depend on where and what software you are using for your backup as to how this needs to be done.
  • Software Retrieval – this will mean you need to consult a professional to use data recovery software to interrogate your drive, find, & restore your deleted files. Do not run any disk cleanup or defragmentation tools in the interim as these will overwrite drives which may contain your deleted files. Call your local Computer Troubleshooters for this professional service.
  • No file found – of course, we do find times when even we can’t retrieve an accidentally deleted file, that’s when we call in our data recovery partners. Our data recovery partners have specialist equipment, software and use dedicated data recovery technicians to extract hidden data.

After completing the above procedures you may have recovered your deleted files. Of course, being proactive about protecting your data is always the best protection. Back up regularly whether it’s for your business or your personal data. Denial is not a river in Egypt.

Even with a tested and reliable backup system, sometimes unexpected accidents can still happen. 74% of data recovery involves physical damage or corruption which can happen to all data storage devices including hard drives, cell phones, and memory sticks.

For the more sophisticated problems we can use our Data Recovery Partner for the following specialized data recovery services:

  • Hard Drive Recovery: Hard drives are becoming increasingly less common in laptops. External storage devices are in greater use but are at greater risk of being dropped, damaged and compromising your data.
  • SmartPhone and Flash Drives: Flash drives are no moving drives problems such as deleted files, corrupted partitions, file system damage and physically damaged devices can be remedied by their recovery experts.
  • Notebooks, Tablets, Digital Cameras and MP3 Players: recovery services for Notebook PCs and Tablets. Damaged image or audio files can also be recovered.

Computer Troubleshooters is Here to Protect You and Your Data:

If you have accidentally deleted files; don’t panic, if approached logically the deleted files can generally be retrieved.

If you need help recovering a deleted file, or more serious data recovery services, or assistance in establishing solution contact us and one of our technology professionals can help you.

Microsoft Office 365 Business Class

Microsoft Office 365 provides so many benefits for an organization in terms of increased productivity, mobility and access to your data and communications no matter where you are allowing a quicker response to problems. All this, plus greater collaboration between staff members due to the power of the cloud.

For many organizations, the fear of the unknown stops them from reaping the benefits of Microsoft Office 365 but once you have experienced its power there is no going back. Computer Troubleshooters as an Office 365 expert helps organizations minimise the risk and disruption of a migration to Microsoft Office 365.

How does Computer Troubleshooters mitigate the risks of transitioning to Microsoft 365?

The key services provided by Computer Troubleshooters include an initial IT assessment. This is supported by the development of a plan that outlines how an organization can benefit from the application of Microsoft Office 365 in terms of daily communications and workflows. This includes a plan for migration and the ongoing maintenance and management of Microsoft Office 365.

One of the key benefits is fewer headaches around license version control, renewals of licenses and ensuring all licenses are legitimate, let alone concerning yourself with infrastructure (email servers, back up security) to run your email system.

This combined with a subscription monthly fee means it is a lot easier to plan and budget for the IT expenditure related to software, infrastructure, and maintenance of your IT System.

How does support work for Microsoft Office 365?

For a small monthly fee, you can engage your Computer Troubleshooter technician to manage your Microsoft Office 365 environment. This means you have peace of mind and the first level of response with a person you have trust in and a person who understands your business.

Your Computer Troubleshooter technician will constantly ensure that you are managing your users, maintaining and resetting passwords. At the same time, they will be checking that your system is running at optimal performance and therefore they are preventing issues that may be brewing.

Microsoft offer standard technical support and if an event is classified as critical, this is defined as an event that prevents you from accessing or using services, you can expect a response within one hour. Microsoft Office 365 support is focused on the operation of their centralized hosted applications theta they control within their data centers.

Why engage a professional technician to support your Office 365 implementation?

The simple reality is that for every minute your business is affected by an IT event that creates downtime then your businesses productivity is impacted and as a result impacts your revenue and profitability.

The other factors to consider are cost control as you now have affixed monthly cost that is directly aligned with the number of staff you are employing. You only pay for what you need to be supported.

As Microsoft 365 is a cloud product, so consequently there is rarely fees for call-outs as the product is supported remotely by the technician.

Access to an expert who specializes in Microsoft Office 365. This means you can rest easy knowing that your local expert is able to utilize their years of experience to your businesses benefit. Microsoft Office 365 is a critical platform for your business and by outsourcing to the specialist means no headache employing people, training them and managing their performance. All these activities are draining and divert your attention away from your core business activities.

How does Microsoft Office 365 allow my business to grow?

Given today’s changing technology environment, changing expectations of the younger generation, and the need for greater flexibility as to where employees work, Microsoft Office 365 allows a small business to meet these challenges head-on.

How? With the power of the cloud, flexible communication technologies, and the applications available MS Word, MS Excel, Powerpoint, Outlook, and Skype for Business, allows each small business to develop efficient collaboration between staff and increased communication capability between staff no matter what location, the device being used or time of day.

It means every business can look professional and compete against each other no matter what size they are.

Concluding thoughts:

A Dimensional research survey of 300 SMB professionals indicated that the key requirement, for small business is “anytime, anywhere access to data and applications makes employees more effective” (1) using Office 365 enables this ensuring that a business is maximizing the opportunity for staff to be more productive, through effective sharing of documents no matter where your team is.

The new generation of workers are using mobile technology at levels we have never seen before. They are mobile in nature and expect to be able to work from any device. Email delivered to the phone, the ability to access documents and work on those immediately is all possible on the phone with Microsoft Office 365.

What is your first step to making certain you are utilizing Microsoft Office 365 effectively or the first step to see how you can benefit from Microsoft Office 365 is to contact us.

2017 Christmas Specials: Ex-Lease Computers

Ex-lease desktop computers, laptops and monitors for sale

We can source some great deals on ex-lease desktops, laptops and monitors.
Why buy new when for half the price you can get ex-lease?
The machines are ex-business-lease being a maximum of 3 years old.

Perfect for school, home and business use!

HP Elite 8300 SFF Desktop PC, i5-3470 3.2GHz Processor, 8GB RAM, 320GB HDD, Windows 7 Pro COA (with Windows 10 Pro loaded) // Now only $350.00+GST

 

Dell Latitude E6430s Laptop Computer, i5 3rd Gen Processor, 14″ Screen, 8GB RAM, 320GB, WiFi, Webcam, Windows 7 Pro COA (with Windows 10 Pro loaded) // Now only $390.00+GST
Dell Latitude E7440 Laptop Computer, i5 4th Gen Processor, 14″ Screen, 8GB RAM, 500GB, WiFi, Webcam, Windows 7 Pro COA (with Windows 10 Pro loaded) // Now only $490.00+GST
Dell 23″ All-in-One Desktop PC, i7-3770s Processor, 8GB RAM, 500GB HDD, Webcam, Windows 7 Home COA (with Windows 10 Home loaded) // Now only $550.00+GST

Note: All ex-lease computers and hardware above come with 3 months RTB warranty. All the images above for the hardware are indicative only. Limited Stock.

Optional Upgrades:

  • Ex-lease 24″ LED Monitor // Now only $105.00+GST
  • SSD Upgrade: Corsair 240GB SSD // Now only $139.00+GST
  • Warranty Upgrade: upgrade to 12 months RTB Warranty // Now only $89.00+GST

The latest Security Flaw: Wifi KRACK

Sounds scary and technical, another vulnerability, another frightening acronym KRACK, makes one think what is the risk and how does one overcome this concern?

It’s been everywhere in the news, social media and blogs for the past week and this article will aim to try and simplify the technical side and answer some of the questions one has.

What does KRACK stand for?

Discovered and named by Marty Vanhoef a Belgian researcher, KRACK stands for Key Reinstallation Attack. This in effect is a security flaw which allows a hacker (attacker) to break the internet communications between a router and a device. For the weakness to be exploited though the hacker needs to be in close physical proximity of the access point of the communications.

What does this mean for an individual or a business?

It means there is a potential for a cyber security incident where the attacker can capture or interrupt the flow of information from your communications or they can use the weakness to potentially inject and manipulate data.  For example, this may mean an attacker injecting ransomware or other malware into websites.

What is at risk?

Like all vulnerabilities, the risk is the loss of sensitive information such as credit card numbers, passwords, emails, photos, and documents.

What is the most likely scenario for a KRACK attack?

This is difficult to say as there are potentially so many situations, however, one potential target is those organizations that provide wifi access without a lot of IT resources.  An example of this would be your local coffee shop.

Is changing passwords the best way to protect myself?

Changing passwords regularly is a basic security measure that is recommended, however, this will not prevent or mitigate an attack. In fact, the key element to protect yourself includes ensuring all devices are up to date with the latest updates. This includes ensuring the firmware on your router is updated.

A simple tip is to ensure you have automatic updates turned on which will help ensure you have the latest versions and protection installed.

Until you are sure that your device has been updated limit your usage of public networks especially with phones utilizing the Android operating system.

Only transact with websites that have an SSL certificate meaning that the sites URL will start with https instead of HTTP.  This in effect means the site is using encryption which therefore makes it difficult to see what data is being transferred.

Conclusion

Keep yourself informed and be sensible with your usage of public wifi if in doubt do not connect and turn the wifi option off on your device. If still uncertain contact us and ask for a KRACK risk assessment.