How to recover deleted files – File Recovery

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As IT support specialists virtually every day we are asked to recover deleted files. With so much valuable information now stored in digital format, with so many devices and options we are all increasingly vulnerable to human error! That’s right over a quarter of data recovery requests are as a result of human intervention.

The good news is that of all the file recovery requests we receive, accidentally deleted files are regarded as our most likely to have a successful file recovery. Recovering deleted files can still be complicated and may require an expert to use Data Recovery software to examine computers storage to find the hidden remains of the deleted files and extract them back into a workable form.

What to do if you accidentally delete a file?

Don’t Panic – we recommend that you keep the computer turned on, and all applications open while you investigate the simple solutions below:

  • Deleted Items – if in email, check the deleted items folder (it is generally near your inbox) this holds all deleted emails until you close your email application. If you can see your deleted file in the deleted items folder just click & drag across back into your inbox. File restored.
  • Recycle Bin – if the file deleted was a document or image file, check your recycle bin, which has icon that is generally found on your desktop, click on the icon, it will show you deleted files that are awaiting permanent deletion (generally these are deleted when the computer powers off), just click and drag back onto your desktop.
  • AutoSave –applications such as word and excel have an Autosave function that can sometimes saved an automated version copy. Within the application click on the top left Office button which will show a menu that includes an item such as Word Options & Save Options, this will generally show the autosave settings and the file location of the autosave directory. You can then go to the indicated location and recover the deleted file (this may vary on depending on which version of Office is installed).
  • File Search – Use the Microsoft Search function located in the Start Button (on the bottom left) to try find your file as you may have saved into the wrong directory or you may find an older version.

If you tried these simple solutions with no luck, then it may be time to get serious,

  • Restore Backup Files – if you have a backup in place you should be able to restore the file back on to your main computer hard drive or course it will only be a version available from last time you backed up. It will depend on where and what software you are using for you backup how this can be done.
  • Software Retrieval – this will mean you need to consult a professional to use data recovery software to interrogate your drive, find, & restore your deleted files. Do not run any disk cleanup or defragmentation tools in the interim as these will overwrite drives which may contain your deleted files. Call your local Computer Troubleshooters for this professional service.
  • No file found – of course we do find times when even we can’t retrieve an accidentally deleted file, that’s when we call in our data recovery partners. Our data recovery partners have specialist equipment, software and use dedicated data recovery technicians to extract hidden data.

Hopefully you will recover your deleted files, of course being proactive about protecting your data is the best protection, back up regularly whether it’s for your business or your personal data.

Yet even with a tested and reliable backup system, sometimes unexpected accidents can still happen. Of course the other 74% of data recovery involves physical damage or corruption which can happen to all data storage devices including hard drives, cell phones and memory sticks.

If required we can use our Data Recovery Partner for the following specialized data recovery services:

  • Hard Drive Recovery: Hard drives are becoming increasingly less common in laptops. External storage devices are in greater use but are at greater risk for being dropped, damaged and compromising your data.
  • Cell Phone and Flash Drives: Flash drives are no moving drives problems such as deleted files, corrupted partitions, file system damage and physically damaged devices can be remedied by their recovery experts.
  • Notebooks, Tablets, Digital Cameras and MP3 Players:  recovery services for Notebook PCs and Tablets. Damaged image or audio files can also be recovered..

Computer Troubleshooters is Here to Protect You and Your Data

If you have accidently deleted files; don’t panic, if approached logically the deleted files can generally be retrieved.

If you need for help recovering a deleted file, or more serious data recovery services, or assistance in establishing a reliable backup solution, call Computer Troubleshooters and one of our technology professionals can help you.

Microsoft Server 2003: End of Life July 2015?

Microsoft have confirmed that they will end support for their popular Server 2003 product range on the 14th of July 2015. It was first released on April 24, 2003. An updated version, Windows Server 2003 R2, was released on December 6, 2005. This product range also includes Small Business Server 2003.

These products were aimed towards the small to medium-sized businesses. Supporting file and printer sharing, secure Internet connectivity, centralised desktop application deployment, and in the case of Small Business Server the addition of Microsoft Exchange (email) and SQL (database).

When Microsoft ceases support for Server 2003 they will no longer issue security updates or software patches for any version of Server 2003. If you continue to use this product it will be like basing your business on a piece of equipment that is 12 years old, no longer serviced, and who the manufacturer no longer provides parts.

Ultimately businesses who continue to use Server 2003 will take on declining performance & escalating risk over time.

Upgrade or your business systems due to Security and Compliance Issues

If you are still using Server 2003 or Small Business Server 2003, you should take this situation seriously or your business will be negatively impacted with some significant consequences. You should consider the following information as you make your Server 2003 migration plan.

  • Security Risks:The biggest problem is the security threat to your business. Without the security provided by an updated operating system, all of your business data and personal information is vulnerable to harmful viruses and spyware. There is a strong likelihood that malicious viruses will be developed & unleashed on Server 2003 once it is no longer supported. No business owner wants to think about a being attacked by Malware or their business not being able to function properly.
  • Compliance Issues:For many businesses, continuing to operate a non supported software can result in compliance issues leading to the suspension of certifications, and/or public notification of the organisation’s inability to securely maintain its systems and customer information. Compliance problems can place your business in legal peril and seriously damage your business’ reputation.
  • Upgrade Expenses:As a business owner trying to control costs, do you think an upgrade will be too expensive? Think again. The problems that are likely to arise can cost your business significantly more than the upgrade.

The good news is that Microsoft provides a number of alternatives that may suit your situation & budget.

So what are the alternatives for your business?

  • Windows Server 2012 R2 – Windows Server 2012 R2 offers a lengthy list of improvements compared with Windows Server 2003, including integrated virtualization, better security, extensive scalability, new operational roles, script execution capabilities, and far more. While it is a substantial learning curve to move directly from Windows Server 2003 to Windows Server 2012 R2, customers are well advised to not make an interim upgrade to Windows Server 2008 as that product has already gone to end of mainstream support in January 2015. Licensing & hardware investment can be significant to facilitate this migration.
  • Office 365 – This is a Microsoft cloud hosted version of much of the server software product plus it can be provisioned with the full range of Office software such as Email Outlook, Word, PowerPoint & Excel. By subscribing to this per user per month service you can avoid investing in new hardware, on site running costs (such as electricity, rent, air con, security) & for larger companies in house IT staff. Smooth migration from Server 2003 to office 365 requires professional user management and ongoing administration much like a server, but without the critical infrastructure management (Microsoft does this in their data center), so IT support can more easily be outsourced.
  • Microsoft Azure – This is a hosted server product that Microsoft has developed for IT integrators to host server infrastructure centrally and control locally, so software & application can be deployed & managed on an individual rather than collective basis. An Office 365 & Azure hybrid (using virtualization) may be a practical alternative for industries that have developed applications that are reliant on 32 bit technology that was the core of the 2003 product and may not be compatible with the 64 bit technology

Do you have a Server Migration plan in place?

Microsoft has flagged this drop dead date for support for a serious reason, so this is not a situation you can simply ignore. It’s happening on July 14 2015, so mark your calendar. Most large organisations have been working on their migration plans for years. For small-medium sized business owners, the hour is getting late so we strongly encourage you to take action today!

Computer Troubleshooters encourages you to take this situation seriously and develop a migration plan immediately. Our experts can help you understand your migration options and work with you to develop an upgrade strategy for your business. Contact us today before you run out of time.

Be Sure You Are Protected Against Computer Viruses

By the late 1980’s, computers were becoming increasingly popular and almost immediately computer viruses arrived on the scene like a plague of destructive locusts. No one is celebrating the fact that computer viruses have now been around for over 28 years. Especially considering that over this time there have been a number of viruses that have wreaked havoc worldwide. The key to combating the ongoing threat of malicious computer viruses is a combination of vigilance and protection. Since computer viruses aren’t going away anytime soon, Computer Troubleshooters wants to help you stay safe by providing information about how these viruses spread and how to protect your computer.

What is a Computer Virus?

The defining characteristic of a virus is that it’s a self-replicating program that has become installed on a computer without the user’s knowledge or consent. It’s a secret program that is typically hidden within the code of another known program. Once that program is activated, the virus begins infecting the computer by inserting its own replicating code within files. The bad news is that viruses spread quickly. The symptoms of a virus can range from a completely non-responsive computer to spontaneous crashing and corrupted data. A virus can also delete everything on the hard drive, use the email program to spread itself to other computers and display annoying messages on the screen.

How Does a Computer Become Infected with a Virus?

Computer viruses spread across the Internet through online downloads of infected audio and video files. Frequently, viruses are contained within illicit software that is downloaded from the Internet. Viruses also come disguised within e-mail attachments, via instant messaging messages, and are contained within images and digital greeting cards. This is why computer users should never open an email attachment unless it comes from a known source. Even then, be on guard. Recently, Computer Troubleshooters warned our clients to be aware of CryptoLocker, a virus that hijacks computers with a demand for $300 in ransom. This virus was delivered via e-mails that appeared to be from a reputable companies, versions include organizations such as UPS, FedEx, Australian Banks, the Australian Tax Office, & the Australian Federal Police. Even if you get a message that seems legitimate, proceed with caution.

What is the Cost of Computer Viruses?

Worldwide computer viruses cost billions of dollars’ worth of economic damage each year due to systems failure; wasted computer resources; identity theft; lost, stolen and corrupted data; increased labor and maintenance costs; in addition to untold amounts of anxiety, frustration and lost hours trying to remediate the damage. Internet usage continues to grow at a rapid rate, so a virus can start spreading globally within minutes. Plus with the advent of Smartphones, viruses now have more portals and can travel even further and faster.

What’s Your Protection Plan for Computer Viruses?

At home and at the office, continue to be vigilant about Internet downloads. Remember to be cautious about opening unknown e-mail attachments and always “Stop. Think. Connect.” Stay alert and be proactive by educating your employees and family members about appropriate security precautions. Additionally, keep your computer current with the latest updates and antivirus tools. Even with those safeguards, don’t be lulled into a false sense of security that you are totally protected because there is no existing software that is able to catch every new viruses that pops us.

Computer Troubleshooters Can Help with Anti-Virus Protection

If you believe that your computer is infected with a virus, contact Computer Troubleshooters for assistance. Additionally, we strongly recommend an annual anti-virus protection assessment for your business and home computers. Computer Troubleshooters is happy to offer security recommendations and help you develop an anti-virus protection plan.

Combating Computer Fatigue: How to Protect Yourself

If your job has you sitting at a desk or computer all day, you’re probably beginning to feel the effects. And while some may say sitting isn’t strenuous at all, there are certainly pains and aches that a lot of us acquire from our daily desk jobs.

How do you avoid the fatigue, aches, and strains your desk job may be causing you? We have a few useful tips that should have you feeling better.

Eyestrain: If you look at a computer eight hours a day, you need to take care of your eyes. New research shows that people who sit in front of a computer for as little as two hours per day are at risk for Computer Vision Syndrome (CVS).

So what do you do? Here’s a good rule of thumb: The 20/20/20 rule. Every 20 minutes, look at something 20 feet away for 20 seconds. This relieves your eyes. When we’re reading or working at a computer, we tend not to blink as often. This can result in dry eyes. Make a conscious effort to blink more often.

Neck strain: Neck pain, stiffness, tight shoulder pain and upper shoulder tension – call it what you want. It all can be caused by your desk job. So how do you combat it? Become aware of how you’re sitting. Your elbows should be at 90-degree angles to your keyboard. If your shoulders are drooped to reach a low keyboard or they’re raised to reach a high desk, that constant tension could be causing your shoulder pain. Look for a keyboard tray or adjust your seat height to achieve the 90 degrees.

If neck stiffness or pain is the culprit, examine where your screen monitor is. It should be at eye level (or a tad lower) and straight ahead of you. If you’re working at looking at a monitor to the side, you’re going to feel it. Likewise, if you’re constantly tilting your neck up or down to see your screen, those movements add up. Adjust it properly.

Back Aches: A stiff back can ruin anyone’s workday, especially if you have a desk job. As more and more people use laptops over desktops, back pain is becoming especially common. Laptops weren’t initially designed for long-term use, and due to their design, people are often hunched over or seated in improper seating for such long-term work.

So what can you do if you’re suffering from back pain? Make sure that your seat is adjusted properly. You should be seated upright, and your feet should be planted flat on the floor. If they aren’t, look into buying a footstep for yourself.

Also, be sure that your lumbar is supported. Look into an ergonomic chair – especially ones made for computer work with adjustable armrests. You can even opt to sit on a stability ball, which naturally encourages you to sit upright. They’re also great for strengthening your abs while you sit and balance, which will help to strengthen your back muscles.

Lastly, get up and stretch your back every hour. A good rule of thumb is to stretch in the opposite direction of your slouch. So if you’re hunched over, arch your back to stretch those muscles in the opposite direction. Also, stand against a wall and push your shoulder blades back, again stretching those muscles in a new direction.

With these few tips, we hope that your eyes, neck, and back will feel better. No desk job should be painful, so keep these tips in mind and use them in your n

Do You Have a Reliable and Tested Backup System in Place?

Imagine that you are working on some critical financial data at the office or perhaps sorting through family photographs on your computer at home. What would you do if the computer containing all of your business and/or personal information crashed and your entire “digital life” suddenly vanished? What would you do if your computer was lost in a fire, destroyed in a flood or stolen at the airport? Do these scenarios put you into an automatic panic thinking about your data? At least the information can be recovered because you have a reliable and tested backup solution in place. Right?

Backing up is something we all know we are supposed to do. Yet, sometimes we feel that we are simply too busy to spend the time researching various secure backup solutions or we feel that money should be budgeted in other areas. Many of us are still relying on old tapes, stacks of disks and USB flash drives as our backup plan. Even if you have an external hard drive backing up your computer, this system isn’t entirely foolproof. External hard drives can also crash or be stolen and all of your information will be gone. Once disaster strikes and all of your business or personal information have been wiped away, it’s too late to think about what you should have done. Trying to recover this information is impossible in most situations and extremely costly.

We strongly encourage you to be proactive and establish a backup plan immediately. Even if you already have a backup plan in place, you should reevaluate the solution as technology is evolving rapidly!

Backup Solutions Move Online

Backup Solutions Move Online As ominous as the disaster scenarios above may sound, the good news is that backup options have become significantly more reliable and widely used. Technology and increased internet speeds have switched backup processes to on-line data storage. Here are a few informative pointers on how on-line backup systems work:

  • The on-line backup provider will download their software to your computer.
  • The application simply runs in the background backing up your data to the provider’s secure storage servers. It’s a simple automated system that backs up everything on your computer. Not just select files – everything.
  • Most on-line backup providers encrypt stored data in a class known as “Bank Grade Security.” With this high-level of data encryption, there is no need to worry that your business or personal information can be seen by others.
  • A user friendly interface enables you to set-up a backup schedule and to download and restore files once the files are backed up.
  • Think of on-line backup as insurance for your data. If you lose any files, you retrieve the information via the on-line backup system. You pay a monthly fee to keep your data insured.
  • On-line backup keeps your file structure intact. You can search for backup information just as you would find the information filed on your computer. It’s efficient and user friendly.
  • On-line backups provide easy recovery if disaster happens to strike.

Why On-Line Backup is Your Best Solution

Why On-Line Backup is Your Best SolutionOn-line backup is the best solution for ensuring the security of your business data and also personal information. On-line backup provides protection for your data in the event of a computer crash, theft or natural disaster while also delivering an elevated level of security. Within the realm of on-line backup solutions, there are a number of vendors and solutions to consider. Contact your local Computer Troubleshooters to help you determine the best backup scenario for your business or home use. Be sure that your data is safe, secure and backed up.