Windows 10 is coming – What do I do?

If you haven’t already noticed a new Windows icon in your system tray in the lower right corner of your desktop, you will soon. Microsoft is offering Windows 10 as a free upgrade to Windows 7 and Windows 8.1 customers. We are advising our clients to click on the “reserve your free upgrade” at this time. This doesn’t mean you have to or should upgrade to Windows 10 once released.


  1. There is no compelling reason to upgrade now. Zero. Nada. Don’t do it…please. As the old saying goes, “Free” is seldom free.
  2. The free upgrade offer will be available until at least 29th July 2016 so there is no rush.
  3. Like all new releases of Windows, we advise waiting until the bugs are cleaned up. Even then, we may advise against it depending on your situation. Stay tuned.
  4. Some of your applications may not work properly or some features may not function. Quickbooks has been identified as a potential problem, for example. Some do not have Windows 10 on their supported Operating Systems.
  5. Windows 10 introduces a totally new browser called Microsoft Edge/Spartan, replacing Internet Explorer.  This is sure to offer challenges and compatibility issues with web based applications many of our clients depend on every day.


  1. This means that by clicking the “reserve your free upgrade now” you do reserve your free upgrade, as with most Microsoft promotions they don’t last forever.
  2. This means we can work with each of you to know when best to move forward to Microsoft’s latest Operating System.

Specific Recommendations:

I have Windows 8.1, What do I do?
Windows 8.1 is supported by Microsoft until January, 2023 (although your current hardware will disagree). Windows 8.1 is stable and runs most apps problem free. The main issue people have with Windows 8 is the default user interface. Many people are frustrated with navigating through the tile-like view of applications and features. While the Start menu and Desktop views come back in Windows 10, we can assist you in configuring Windows 8.1 to look like Windows 7.

I have Windows 8.0, What do I do?
Windows 8.0 is not entirely stable. You should upgrade to Windows 8.1 now, this can be an involved process and we can assist you for a smooth transition. Please note that Windows 10 is not even an upgrade option for 8.0 installations.

I have Windows 7, What do I do?
Windows 7 is supported by Microsoft until January, 2020 (although your hardware may disagree). Windows 7 is a stable operating system and all software is compatible and runs well. There is no reason to upgrade now and plenty of reasons not to.

I have Windows Vista, What do I do?
Mostly likely, your computer is over five years old, the threshold where problems making any changes are not worth the effort. Consider replacing. For the time being, we can still help our customers acquire Windows 7 computers (more on this later).

I have Windows XP, What do I do?
As has been covered many times previously, here and in the press, you need to replace your PC. At this time, that does not make us haters. In fact, we are very optimistic about the future of Windows 10 and fully expect it to be as successful as Windows 7, but not yet. Perhaps in 6-12 months, all the early adopters will have suffered through the initial launch bugs and the software vendors will have addressed the issues Windows 10 presents for them.

Your HOME Computers and Windows 10.
For your HOME system, if you get the alert, feel free to run the upgrade as you choose. As with all upgrades from any computer system, please ensure you have good backups of your system and data before you run the upgrade. Murphy’s Law applies to any upgrade of software on any device (iPhone, Android, laptop, etc), always assume something strange will happen and be ready for it. To be clear, the upgrade is generally safe and painless.

Managed Contract Customers and Windows 10.
For BUSINESS systems, we are requesting all our contract clients to postpone any updates until Computer Troubleshooters evaluates your unique needs and software. This will ensure no issues or compatibility issues arise as a result of older software working on the newer operating system. Computer Troubleshooters will schedule a time and do a full test with different equipment at your site. Once all test results are in, we will discuss with you the pros and cons of upgrading along with any anticipated costs. If you choose to do the upgrade, we will do the work for you. Some labour may be covered by your contract agreement for normal Microsoft related upgrade labour (upgrading of other software or hardware may incur an added charge).

For more information contact your local Computer Troubleshooters office.

Comments for this post are closed.